top of page
Anime, Terms and conditions, Hashira House

OUR STORE POLICIES

We founded Hashira House with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!


Terms & Conditions

The following terms and conditions apply to all visits and transactions on Hashirahouse.com. The use of the Hashira House website indicates your acceptance of these terms and conditions. This website is operated by Hashira House. Throughout the site, the terms “we”, “us” and “our” refer to Hashira House. The placement of an order indicates your acceptance of these terms and conditions, please read them carefully and print a copy for future reference.

General
These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

 

Accuracy of Product Information and Descriptions of Goods
All product specifications, images and other information published on our website have been provided by Hashira House. The intention of Hashira House is that all information on the website should be as accurate and up to date as possible. However, Hashira House cannot guarantee the reliability or the accuracy of the information contained within its pages where information may come from third parties such as suppliers and manufacturers. We make every effort to display as accurately as possible the colours and images of the products that appear on the website but we cannot guarantee that your display screen will display colours accurately. All images, sizes, descriptions, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods and are not subject to a guarantee of accuracy, descriptions should not be relied upon or used as the sole basis for making decisions without seeking further information. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. Full detailed specifications are available from Hashira House on request.

 

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or an error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account to the value of the incorrect price (including delivery charges).

Payment Methods
We accept all major credit and debit cards including Visa, Mastercard, Maestro and American Express. Paypal is also accepted. As part of the secure ordering process, you must provide us with your exact billing address as recorded with your bank. Incorrect information may cause a delay in processing your order or even result in you bank declining payment. Your order will only be processed once authorisation of your card has been properly received.

 

Payment, Price, Accuracy of Billing and Account Information
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. In the event that we make a change to or cancel an order we will attempt to notify you by contacting you via the email address you provided at the time of ordering. All prices on our website do not include delivery charges or duties where applicable to you. We reserve the right at any time to modify or discontinue products without notice at any time. Delivery charges will be displayed and payable as indicated at the time of placing your order. We reserve the right to refuse any order you place with us. We may in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. You agree to provide current, complete and accurate purchase and account information for all purchases made on our online store.

 

 

 

 

 

 


Availability of Goods
All products and services are subject to availability and may be withdrawn without notice. If we are unable to supply the goods for any reason, we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

Delivery Charges and Delivery Times
Most orders are dispatched within 3 working days. Dates are given in good faith but are not the subject of any warranty or condition. All orders are delivered through external carriers and any delays in postage once shipped lie with them and not Hashira House. No liability will attach to us if delivery periods or dates are not met. 

Time Limitation for Notification of Claims
Incorrect goods: It is your responsibility to notify us of any incorrect goods supplied within 5 working days from arrival, photographic proof may be required to proceed. Non-Delivery of goods: In the event of your parcel being lost we will work with our external carriers to provide a solution within a reasonable timeframe.

 

Bulk purchases
We reserve the right, but are not obligated to limit the sales of our products to ay person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit quantities on any services we offer. If you are interested on making a bulk purchase please contact us to see if we can assist, as we may not have the quantity required in stock but may be able to contact suppliers and help.

Cancellation of Orders & Returned Goods
If you are not totally satisfied with your purchase for any reason, please notify us within 5 working days of arrival to look into the matter. Please read carefully our return policy, any order placed is an acceptation of these policies.
If the product is faulty or not fit for use as it doesn’t match the description given on the Hashira House website. Returns/replacements will be arranged if eligible, once we have received your answers to any follow up questions we may have this may include the provision of photographs. Return method of choice is down to you the customer and not Hashira House. We advise tracked postage as any items lost will not be covered by Hashira House. Once we have received the item/s and checked the condition matches what we are expecting we will process a return for the item/s you paid for deducting any discount codes used if applicable.
If you have simply changed your mind, you are eligible for a return within 5 business days of dispatch after confirmation by us, however you must cover the postage charge back to us. Once we have received the items and checked over the condition of the item/s we will process a return for the item/s you paid for deducting any discount codes used if applicable.
Any returns received incomplete, damaged or in a used condition other than those we are already aware of through the faulty or not fit for use return will not be refunded.
If you wish to cancel or amend your order please let us know within 1 hour of placing your order. Beyond this point changes may not be possible if the order has been passed to our dispatch team.
If you are generally dissatisfied with your purchase, please contact us to discuss further.

 

Intellectual Property, Software and Content
The intellectual property rights of all software and content (including images) made available to you on or through this website, emails, marketing and our social media platforms remains the property of Hashirahouse.com, licensor's or owners are protected by copyright laws and treaties around the world. All such rights are reserved by Hashirahouse.com or their respective owners. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content nor may you use any such content in connection with any business or commercial purposes.

 

Linking to Hashirahouse.com
You may link to our website on the provision that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Links must not be used in any way that indicates or suggests any form of association, approval or endorsement on our part where none exists. You must only link from any website that is owned or operated by you or you have authority to act on that website’s behalf. We reserve the right to withdraw linking permissions without notice and may ask you to remove any links to our website at our discretion.

External Links
We may link from our website, blogs or social media to other external websites or sources. This may be for attribution, for further information or for entertainment purposes. Linking does not indicate any form of recommendation, association, approval or endorsement on our part or the external website's part unless we specifically state. Hashira House is not responsible for the running or content of these external websites and thus you enter external sites at your own risk.

 

Comments, Mentions, Feedback, Reviews and other user content
You give permission for us to use comments, mentions, feedback, reviews and other content, including images, which may mention or show our brand, products, premises or staff, whether provided directly to us or via social media, review sites, our website, other websites or print medium with no obligation for us to attribute or compensate. We also reserve the right to remove content at our discretion, or where that content is hosted on third party sites, ask for the content to be removed.

 

Other Terms
All the actions taken by the user of the website are the responsibility of the individual. It's the user’s responsibility to ensure they act within the laws of the users’ respective territories. From the time of dispatch of the goods, any loss or damage to the goods shall be at your own risk. You will own the goods once we have received your payment in full. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.

These terms and conditions are subject to change at any time without prior notice to you.
Questions about the Terms and Conditions should be sent to us at info@hashirahouse.com

bottom of page